Legal
Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Hansa platform at app.hansaai.com.au, our website at hansaai.com.au, and any related services (together, the “Platform”). By accessing or using the Platform, or by accepting these Terms when creating an account, you agree to be bound by them. If you are agreeing on behalf of an organisation, you confirm you have authority to bind that organisation.
1. Agreement and acceptance
These Terms form a binding agreement between you (and any organisation you represent) and Hansa. Where your organisation has signed a separate written order form or master agreement with us, that document governs to the extent of any inconsistency with these Terms. Please read these Terms carefully and keep a copy for your records.
2. Definitions
- “Customer” means the organisation that subscribes to the Platform.
- “Authorised User” means an individual the Customer permits to access the Platform under its subscription.
- “Customer Content” means the contacts, campaigns, interactions, documents and other data created or uploaded to the Platform by or for the Customer.
- “Output” means material generated by the Platform's AI features in response to Customer Content or prompts.
- “Subscription Term” means the period for which access to the Platform is purchased.
3. Access and accounts
To use the Platform you must register an account and keep your login credentials secure. You are responsible for activity that occurs under your account and for ensuring your Authorised Users comply with these Terms. You must notify us promptly of any unauthorised access or suspected breach. We may offer trials or preview access on the basis described at sign-up; trial access may be modified or withdrawn at our discretion.
4. Subscription and term
The Platform is provided on a subscription basis for the Subscription Term agreed at sign-up or in an order form. Unless otherwise agreed, subscriptions continue for the stated term and may renew for successive periods. Either party may decline renewal by giving notice before the end of the then-current term, in the manner described at sign-up or in the applicable order form.
5. Fees
Fees, billing frequency and any applicable taxes are as set out at sign-up or in an order form. Unless stated otherwise, fees are payable in advance and are non-refundable except where required by law. We may change our fees for a future term by giving reasonable notice before that term begins.
6. Authorised users
Access is for the Customer's Authorised Users only. The Customer is responsible for the acts and omissions of its Authorised Users as if they were its own. Credentials must not be shared with, or used by, anyone other than the individual to whom they were issued. We may set reasonable limits on the number of Authorised Users in line with the Customer's subscription.
7. Decision-support, not professional advice
The Platform — including its AI features for drafting, summarising and stakeholder mapping — is a decision-support tool. Output is generated to assist your team and must be reviewed by a person before it is relied on or acted upon. The Platform does not provide legal, lobbying-compliance, financial or other professional advice, and nothing it produces should be treated as such. You are responsible for ensuring that your use of the Platform and any Output complies with the laws, registration schemes and codes of conduct that apply to your activities.
8. Acceptable use
Your use of the Platform is subject to our Acceptable Use Policy, which forms part of these Terms. Among other things, you must not misuse the Platform, attempt to reverse engineer it, interfere with its operation, or use it to build a competing product.
9. Your warranties
You warrant that you have the right to provide the Customer Content to the Platform, that doing so does not breach any law or third-party right, and that you have a lawful basis to collect and handle any personal information contained in it — including information about the contacts, stakeholders and public officials your organisation engages.
10. Data and privacy
Our handling of personal information is described in our Privacy Policy. As between you and us, the Customer remains responsible for its Customer Content. We process Customer Content to provide and support the Platform and in accordance with the Privacy Policy. We do not use your Customer Content, Output or interactions to train, develop or improve AI models.
11. Intellectual property
We own all intellectual property rights in the Platform, including its software, design, and underlying systems. You retain all rights in your Customer Content. As between the parties, the Customer owns the Output generated from its Customer Content, subject to our right to operate the Platform and any rights of the underlying AI service providers in their models. We may use de-identified, aggregated operational data to maintain and improve the Platform, provided it does not identify you or your stakeholders.
12. Third-party IP claims
If a third party claims that the Platform infringes its intellectual property rights, we may, at our option and expense, modify the Platform, obtain the necessary rights, or discontinue the affected feature. This sets out your sole remedy, and our entire liability, for any such claim, except to the extent the law provides otherwise.
13. Availability and changes
We aim to keep the Platform available and reliable, but access may be interrupted for maintenance, updates or events beyond our reasonable control. We may improve, change or retire features over time, including updating the AI models that power certain features. We will not materially reduce the core functionality of a paid subscription during its term without offering a reasonable alternative.
14. Security
We take reasonable steps to protect the Platform and Customer Content, including encryption in transit and at rest, access controls and monitoring, as described in our Privacy Policy. No system is completely secure, and you are responsible for maintaining the security of your own devices and credentials.
15. Suspension and termination
We may suspend or terminate access if you materially breach these Terms (including the Acceptable Use Policy), fail to pay fees when due, or where required by law. Where practicable we will give notice and an opportunity to remedy. On termination, your right to use the Platform ends. We will make Customer Content available for export for a reasonable period after termination, after which it may be deleted or de-identified in accordance with our Privacy Policy.
16. Disclaimer of warranties
To the maximum extent permitted by law, and subject to the section below on the Australian Consumer Law, the Platform is provided “as is” and we make no warranties of any kind, express or implied, including as to merchantability, fitness for a particular purpose, or that the Platform or any Output will be accurate, complete or error-free. AI Output may contain errors and must be reviewed before use.
17. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot lawfully be excluded. Where our liability for breach of such a guarantee can be limited, our liability is limited, at our option, to re-supplying the relevant services or paying the cost of having them re-supplied.
18. Limitation of liability
Subject to the section above, to the maximum extent permitted by law: neither party is liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data; and each party's total aggregate liability arising out of or in connection with these Terms is limited to the fees paid or payable by the Customer for the Platform in the twelve months before the event giving rise to the liability.
19. General
These Terms are governed by the laws of [State/Territory to be confirmed], Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that place. If any provision is found unenforceable, the rest continues in effect. Neither party is liable for delays or failures caused by events beyond its reasonable control. We may update these Terms from time to time; the current version is always available on this page, and material changes will be notified by reasonable means. Notices to us may be sent to enquiries@hansaai.com.au.
20. Contact us
For questions about these Terms, contact us at enquiries@hansaai.com.au.