Legal
Privacy Policy
Hansa (“Hansa”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our marketing website at hansaai.com.au and to the Hansa application at app.hansaai.com.au (together, the “Platform”).
1. Scope
This policy covers personal information we collect from visitors to our website, from customers and their authorised users, and from individuals whose details are recorded in the Platform by our customers. “Personal information” has the meaning given in the Privacy Act 1988 (Cth) — information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Information we collect
Depending on how you interact with us, we may collect:
- Account and contact details — name, work email, organisation, role and login credentials for authorised users.
- Enquiry and waitlist details — the email address and any message you provide when you contact us or join our waitlist.
- Working records you enter — contacts, stakeholders and parliamentarians, campaigns, meeting notes, interactions, documents and other content created or uploaded in the course of using the Platform.
- Technical and usage data — IP address, device and browser information, log data, and information about how the Platform is used, collected through cookies and similar technologies.
We do not seek to collect sensitive information (such as health, racial or political-membership information) and ask that you do not enter it into the Platform unless it is necessary and you have a lawful basis to do so.
3. How we collect it
We collect personal information directly from you when you create an account, contact us or use the Platform; automatically through your use of the Platform; and, in some cases, from third parties or publicly available sources (for example, public registers of parliamentary and government contacts) where our customers add such information to their records.
4. How we use it
We use personal information to provide, operate, secure and improve the Platform; to authenticate users and administer accounts; to respond to enquiries and provide support; to process the waitlist and send service communications; to meet our legal obligations; and for the related purposes described in this policy. Where we rely on consent, you may withdraw it at any time.
5. AI and automated processing
The Platform includes AI features that assist with tasks such as drafting, summarising and stakeholder mapping. These features are decision-support tools: outputs are presented as drafts for review by a person, and we do not make decisions that produce legal or similarly significant effects about an individual on a solely automated basis. You remain responsible for reviewing AI-assisted output before relying on or acting on it.
6. We don't train on your data
We do not use the contacts, campaigns, interactions, documents or other content you enter into the Platform to train, develop or improve our or any third party's AI models. Content processed by AI features is used only to generate output for you in that session.
7. Disclosure and sharing
We do not sell personal information. We may disclose it to trusted service providers who help us operate the Platform (for example, hosting, infrastructure, email delivery and AI processing), bound by confidentiality and data-protection obligations and permitted to use it only to provide services to us. We may also disclose information where required or authorised by law.
8. Overseas disclosure
We host data in Australia where practicable. Some of our service providers may store or process information overseas. Where this occurs, we take reasonable steps to ensure the information is handled consistently with the APPs, and we will identify the relevant countries where reasonably practicable.
9. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure — including encryption in transit and at rest, access controls, secure authentication and routine monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Retention
We retain personal information for as long as needed to provide the Platform and for the periods required to meet legal, accounting or reporting obligations. Customer content is retained according to the customer's account and our agreement with them, and is deleted or de-identified when no longer required.
11. Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete, by contacting us using the details below. We will respond within a reasonable period and may need to verify your identity first. Where information has been entered into the Platform by one of our customers, we may direct your request to that customer.
12. Information about third parties
Our customers use the Platform to record information about the contacts and stakeholders they engage, including public officials. For that information, our customer is generally responsible for ensuring it has a lawful basis to collect and handle the information, and we handle it on the customer's behalf in accordance with our agreement with them and this policy.
13. Direct marketing
We may send you information about Hansa where permitted by law. Every marketing message includes a way to opt out, and you can also opt out by contacting us. We do not use customer content for marketing.
14. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
15. Changes
We may update this policy from time to time. The current version is always available on this page, and we will indicate the effective date above. Material changes will be notified by reasonable means.
16. Change of control
If Hansa is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure it continues to be handled consistently with this policy.
17. Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
18. Contact us
For privacy questions, access or correction requests, or complaints, contact us at privacy@hansaai.com.au.